The Future of GBS Technology: Advice From Natarajan Gopalan, Philip Morris
Natarajan Gopalan
Global Head of Integrated Business Services
Key Takeaways
- The first two layers of the future of technology are ERPs and SaaS platforms
- The third and final layer consists of emerging apps that can integrate with ERP platform to do innovation stuff
- In terms of business process services outcomes, the first layer will give 1.2X, the second layer will give 2X, and for the third layer, leaders can expect 5X to 10X
