Outsourcing and Captive: Building a Hybrid Model For GBS
Richard Dobbs
Vice President, Global Business Services
Key Takeaways
- Understand how to build a perfect hybrid model for GBS Organizations by streamlining processes like transaction services, issue resolution, and governance
- Leverage the BPO to outsouce process like transactional services and issue resolution
- Ensure outsourcing and keeping the right processes in-house to unlock more out of the hybrid model
