Efficiency, Alignment, and Innovation: The IT-GBS Nexus Unveiled

In this insightful podcast, CIO Rogério Peres from JBS USA and GBS leader Sumit Mitra from Tesco share their experiences and strategies for successful IT-GBS collaboration. Themes explored include the critical importance of aligning technology initiatives with business strategies, debunking myths about the “Office of the Fairytale,” leveraging Robotic Process Automation for efficiency, managing budgets during major projects like SAP upgrades, and setting realistic expectations in technology projects. Discover the keys to harmonizing IT and GBS, driving innovation, and delivering tangible value to your organization in this engaging discussion.

Strategic Alignment

Both CIO Rogério Peres and GBS leader Sumit Mitra emphasize the importance of aligning technology initiatives with overall business strategies. This theme focuses on the need for GBS leaders to understand the strategic drivers of the business and ensure that technology solutions connect with the purpose and values of the organization.

Collaboration for Tech Decision-Making

Collaboration between IT and GBS is highlighted as a critical factor for successful tech decision-making. The podcast stresses that GBS leaders must work closely with business units to understand their needs and develop technology solutions that align with business goals, avoiding the perception of creating “Office of the Fairytale” solutions.

Efficiency Through RPA

The discussion dives into the world of Robotic Process Automation (RPA). While RPA can deliver efficiency gains, the podcast emphasizes the importance of assessing whether RPA is the right solution. It highlights that RPA should be applied to task-based, rule-based, and mundane processes, but integration challenges must be considered.

Strategic Budget Management

Managing IT project budgets is crucial, especially for traditional companies with ongoing projects like SAP upgrades. The theme explores how businesses can balance large-scale projects like SAP upgrades while also enabling optimization and innovation in the short term. It emphasizes the need for a clear transformation plan and phased capex requests.

Business Case Realism

The theme of business case scrutiny underscores the importance of being realistic in project planning. It advises organizations to clearly define a range of benefits rather than aiming for a specific number. The focus is on ensuring that technology projects remain aligned with their intended outcomes and deliver measurable benefits to the business.