Season 4
Can GBS Be Its Own Company?
GBS In-house vs. GBS for Profit
Keep GBS In-House
Future end-state for GBS?
Challenges with talent hunt and financial resources?
Advice for improving internal value delivery?
Sell GBS Services
Balance external business vs. internal requirements?
Changed relationship with BPM / BPO?
Advice before taking the entrepreneurial plunge?
Season 3
CIOs are from Mars, GBS Leaders are from Venus
Are CIOs the office of the No?
Should GBS have more control in tech decisioning?
How do you commit to business results?
Are GBS Leaders the office of the Fairytale?
How do you manage budgets for transformation?
What is your experience with RPA?
Season 2
DEAD or ALIVE IN A DECADE
Will Business Process Outsourcing be Dead or Alive?
Will Robotic Process Automation be Dead or Alive?
Will India as a Primary Service be Dead or Alive?
Will large Physical Service Centers be Dead or Alive?
Will GBS as an organization be Dead or Alive?
Will Artificial Intelligence (AI) be Dead or Alive?
Season 1
Six MILLION DOLLAR Questions
Deploying Shared services outsourced vs. captive model?
Core vs. modern niche software platforms?
GBS from cost-Cutting to a revenue-growth strategy?
Parting advice for your listeners pr other leaders?
Lift and shift vs. fix and shift?
Views on technology like AI and RPA in GBS?
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UNIQUE LISTERNERS
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