Why Aligning GBS with your company’s vision is paramount ?

BPOs would be dead in their current form.

A lot of companies are opting for the mixed model, having outsourcing as well as insourcing operations.

The trend will continue, and companies will look for more value-added services with technical advancements.

The companies have moved beyond mere cost efficiency and transactional activities.

So, in conclusion, BPOs will not be there in the next ten years.

It might morph quite a bit ten years down the line.

• The hybrid working environment has started, and GBS follows the same path.
• Fifteen years ago, colocating was the way for GBS, but now this paradigm has been broken.
• Large service centers would not be there, and it would try to optimize their size.
• Impersonated action would be necessary to generate ideas, but the idea of 1000s of people working in a large office would be dead.
• Offices like Google might be setting up offices in major cities to encourage work from the office
• But the mixed model would be omnipresent in the long run.

• RPA would be dead in its current form.
• RPA was initiated across companies 3-4 years ago.
• However, the need is for intelligent automation today.
• Companies want the end to end process automation rather than single process automation.
• Thus, RPA needs to evolve to be able to survive.

• Many ‘Use Cases’ have shown its incorporation into the corporations.
• AI has a long way to go, specifically in terms of GBS.
• Natural language processing, Intelligent automation, and many more things need to be stabilized in GBS before getting to AI.
• AI will be present ten years from now, but its usage would depend highly on the skillset to adapt it.
• Savings can measure AI and its benefits in terms of employee productivity.

• In their current offering of low-cost operations, Centers like India would be dead.
• With the increase in wages and turnover, it would not be easy to get consistency in employee productivity.
• In the long run, it is also going to morph.
• But, it has excellent talent and advanced capabilities like Data Scientists, Data Architects, and Data Engineers.
• Which provides it with the advantage of adding value to the companies.

• Apart from mere foundational/transactional processing, it fulfills different functions.
• GBS has undertaken many roles currently, including Supply Chain, Sales, and Marketing.
• GBS provides a more significant advantage to companies in terms of cost efficiency and helps fast-tracking growth.
• GBS should be uniquely positioned in a company.
• Along with providing end to end process view, it should continuously improve for the better.
• This added advantage inbuilt into its DNA makes it an integral part of the company’s future.

• It is crucial to look at the level of employee engagement since employees are the ones who help GBS and the company grow.
• The focus should be on the mental understanding of employees, and it is necessary to help them upskilling knowledge.
• Look at the company’s growth plan and strategy and align GBS with the goals to achieve desired outputs.