Maximizing GBS-Tech Impact: The VRO Connection

Ash Mehra from Constellation Brands and Serge De Vos from The Kraft Heinz Company discuss the crucial role of the Value Realization Office (VRO) in technology implementation. In this insight-packed podcast, they share views around ensuring accountability and strategies for developing commitment amongst teams to deliver promised benefits.

Office of the Fairytale for a Reason

GBS (Global Business Services) can surely be referred to as the “Office of the Fairytale”. This is because GBS needs to deliver efficiency and drive business case-backed transformation, which mandates them to be empowered with the technology. GBS needs to deliver the fairytale because they are accountable for it.

Value Realization Office, the Missing Piece?

VRO can play an important role in ensuring commitment and accountability from the teams driving tech transformation. Similar to PMO, which ensures task tracking, VRO can drive value tracking from the technology implementations.

Avoid Falling in Love with Technology

It is advisable for business teams not to get infatuated with technology and go through hype cycles, consider hype around RPA. Instead, the focus should be aligned on holistic approaches to deliver benefits, capabilities, and associated ROI.

Focus on the User Experience

Prioritizing user experience is crucial when implementing new systems or technologies. It is important to consider how the end-users will interact with the systems and processes to ensure a positive experience.