The Back Office Trap: GBS Survival at Stake

This podcast episode features Dr. Turan Sahin, CEO at Allianz Services who emphasizes the importance of GBS being entrepreneurial, whether they serve external or internal customers. While going external is a choice for GBS, they need to consider factors like scale, financial power, already built sale-force and technology capabilities of external providers. Remaining in traditional back-office GBS functions is not sustainable in the long run. The focus needs to shift to the core value chain of the parent company, emphasizing the delivery of the best quality, price, and efficiency, with automation playing a significant role.