Leapfrogging to Outcomes: Skipping SLAs to Jump Maturity Curves

Join Jodi Dudley, CEO and Executive Director at Ford Business Solutions, as she shares her insights on transforming Global Business Services (GBS) and thriving in today’s dynamic GBS landscape. Discover game-changing strategies such as hybrid operating models, skipping SLAs, and leapfrogging maturity curves that can revolutionize your organisation. Gain valuable insights on the future of Business Process Outsourcing (BPOs) and the importance of internal transformation for long-term success.