WELCOME TO SEASON 1

THE SIX MILLION DOLLAR QUESTIONS

THAT EVERY GBS LEADER WANTS TO KNOW

Question 1
DEPLOYING SHARED SERVICES: OUTSOURCE VS. CAPTIVE MODEL
Question 2
LIFT-AND-SHIFT FIRST VS. FIX-AND SHIFT?
Question 3
VIEWS ON TECHNOLOGIES LIKE AI AND RPA IN GBS?
Question 4
GBS FROM COST-CUTTING TO A REVENUE-GROWTH STRATEGY?
Question 5
CORE ERP VS. MODERN NICHE SOFTWARE PLATFORMS?
Question 6
PARTING ADVICE FOR YOUR LISTENERS OR THE OTHER GBS LEADERS?
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WATCH SEASON 1 EPISODES

Jamesetta Strickland
Jamesetta Strickland
SVP & Head of Global Business Services

Iron Mountain’s Jamesetta Strickland talks about RPA and how it’s traditionally the table-stakes in shared services

Jamesetta Strickland has over 30 years of experience in delivering strategy, capability, and value across few of the world’s leading organizations. Her approaches in driving operational roadmaps led to sustainable growth in many businesses.
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Episode 15
Stephen Hosley
Stephen Hosley
SVP, Global Business Services

Estee Lauder’s Stephen Hosley talks about how today, every business model is changing at a record pace

Stephen Hosley, with over 20 years of experience in leading organizations through the modern changes. His approaches and achievements led him to operate Estee Lauder’s first-ever GBS organization.
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Episode 14
Rob Bradford
Rob Bradford
VP of Global Business Services

Zimmer Biomet’s Rob Bradford talks about how trust plays a key role in GBS space today

Rob Bradford, with over 30 years of experience, has served as a key leader in building five large Shared Services organizations. He is here to demystify some of the recurring prejudices and misconceptions about GBS!
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Episode 13
AJ Wijesinghe
AJ Wijesinghe
VP of Shared Services

Univar Solutions’ AJ Wijesinghe talks about the lack of workflow in some of the best ERPs out there

VP of Shared Services at Univar Solutions. AJ is a business leader with 20+ years of experience in managing globally diverse teams to deliver optimal growth and transform today’s GBS to enable next-gen Digital Operations.
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Episode 12
Andy Walter
Sandy Khanna
Global Head of Shared Services, Anglo American

Anglo American’s Sandy Khanna talks about the depth of not to chase technology just for it’s sake

Global Head of Shared Services at Anglo American. Sandy is a business leader with 25+ years of experience in transforming organizations into next-generation enterprises and GBS organizations.
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Episode 11
Andy Walter
Andy Walter
CEO at AJW Advisory, Former SVP of IT & Shared Services at P&G

AJW Advisory’s Andy Walter talks about starting to build your own network of disruptive innovators today

Andy Walter with over 35 years of experience in IT, Shared Services, and Business Advisory shares some of the most progressive transformational ideas to address highly debated GBS concerns.
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Episode 10
Steve Rudderham
Steve Rudderham
Head of Global Business Services at AkzoNobel

AkzoNobel’s Steve Rudderham talks about RPA and how automation in GBS is a journey in itself

Steve Rudderham shares his 20+ years of career journey across several executive roles in companies like Accenture, Capgemini, Kellogg’s, and Genpact, along with his experience in driving revenue growth, automation, high-value analytics, and a lot more.
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Episode 9
Peter Mitchell
Peter Mitchell
Head of Global Business Services, Krakow

ABB’s Peter Mitchell talks about the importance of puting the customer at the center of processes.

Peter Mitchell shares his 20+ years of experience across several executive roles in companies like PwC, DSM and ABB. Peter speaks about ABB’s GBS journey and sheds his insights on what is and what could be the future of GBS.
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Episode 8
Tony Saldanha
Tony Saldanha
Co-Founder at Inixia and Former VP of GBS at P&G

Inixia’s Tony Saldanha talks about why it is crucial not to fall for the technology but go with a proven case

Tony Saldanha shares his 35+ years of experience across several executive roles in his career. Tony is working on creating an industry standard for GBS through the Professional Business Services Institute under Inixia, and his experience reflects throughout his interview.
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Episode 7
Natarajan Gopalan
Natarajan Gopalan
Global Head of Integrated Business Services

Philip Morris’ Natarajan Gopalan talks about why digital is one of the most used (abused) words in GBS today!

Natarajan Gopalan shares his 30+ years’ career journey across several executive roles in organizations like Unilever and Philip Morris. His vast experience reflects in his views and insights on the future of GBS.
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Episode 6
Michael van der Steen
Michael van der Steen
Global Vice President
Order to Cash

Adidas’ Michael van der Steen talks about how data analytics is a key aspect reflecting the value of GBS

Michael van der Steen shares his 20+ years’ career journey across several executive roles in top GBS organizations. His experience at Adidas brings to the table some brilliant insights on some debated GBS subjects.
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Episode 5
Deanna Adler
Deanna Adler
Vice President, Global Business Services

Kellogg’s Deanna Adler talks about the envision to set GBS as a strategic partner and an engine

Deanna Adler shares her 25 years’ journey through various leadership roles at Kellogg’s. Her unique transformation from Finance and Business to GBS gives her insights a refreshing approach!
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Episode 4
Richard Dobbs
Richard Dobbs
Vice President, Global Business Services

Kimberly Clark’s Richard Dobbs talks about how GBS organisations have infinite data potential to unlock greater value

Richard Dobbs shares his 25 year GBS journey in some of the biggest organizations of the world. Richard sheds light on his golden thumb rule and shares some brilliant solutions to multiple stages of critical GBS processes.
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Episode 3
Angela Mangiapane
Angela Mangiapane
President, Mars Global Services

Mar’s Angela Mangiapane talks about the best way to use AI & RPA Is to plunge right in the GBS

Angela Mangiapane shares her career journey from an Analyst to the President of Global Services at Mars, delving into the strategies she built along the way. Angela offers practical tips to approach critical concerns of the GBS community and shares her learning with the upcoming GBS leaders of the world!
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Episode 2
Caroline Basyn
Caroline Basyn
Senior VP, Strategy and Transformation Europe

Pepsico’s Caroline Basyn talks about why AI is a key capability to be leveraged in GBS

Caroline Basyn shares her personal business strategies that helped her start and build the top Global Buisiness Services from scratch. She offers practical tips and perspective on the most debatable subjects of the GBS community that will come in handy to all leaders who aspire to build the next best GBS!
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Episode 1