WELCOME TO SEASON 4
Can GBS Be Its Own Company?
GBS In-house vs. GBS for Profit
Keep GBS In-House
Sell GBS Services
Future end-state for GBS?
Balance external business vs. internal requirements?
Challenges with talent hunt and financial resources?
Changed relationship with BPM / BPO?
Advice for improving internal value delivery?
Advice before taking the entrepreneurial plunge?
WATCH SEASON 4 EPISODES
BPO vs. Captive: What’s Best for Your Business?
Watch the Episode
Candace Dingmann
VP – GBS
Episode 8
Leapfrogging to Outcomes: Skipping SLAS to Jump Maturity Curves
Watch the Episode
Jodi Dudley
CEO and Executive Director
Episode 7
The Back Office Trap: GBS Survival at Stake
Watch the Episode
Dr. Turan Sahin
Chief Executive Officer
Episode 6
GBS Needs to Earn Its Seat at the Table
Watch the Episode
Sameer Jalundhwala
SVP, GBS
Episode 5
Opportunistic vs. Strategic – The Dilemma of External GBS
Watch the Episode
Jan Nikus
VP of Global Business Services
Episode 4
GBS Might Not Be Called ‘GBS’ in Its End State!
Watch the Episode
Jessica Shields
VP of Global Business Services
Episode 3
Integrated Operating Model,
The Next Stage of GBS Evolution
Watch the Episode
Felix Bailer
MVP of Global Business Services
Episode 2
David Palmieri
Managing Director, Head of GBS
Episode 1