Four World-Class GPOs on Building an Agile A/R:
Cargill, Air Products, Keurig
Dr. Pepper, and Danone

How does this ebook help me?

This eBook shows a practical approach on how to build resilient A/R departments, based on the successful real-world experiences of four GPOs from Cargill, Air Products, Keurig Dr. Pepper, and Danone. Learn how these leading global companies were able to future-proof their A/R organizations while reducing costs, improving metrics, and keeping their customers happier than ever.

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Key Takeaways

Simplifying processes through benchmarking and evaluation

5 Pillars of global credit risk management

Best practices for delivering exceptional customer experience

Building a future ready A/R process with the right technology

01.

Executive Summary

02.

Cargill: Harmonizing Global Processes and Driving Operational Excellence

03.

Air Products: Driving Revenue with Timely and Accurate Credit Decisions

04.

Keurig Dr. Pepper: Delivering an Exceptional Customer Experience

05.

Danone: Identifying the Right Technology to Future-Proof A/R

06.

Final Thoughts

Chapter 01

Executive Summary

In the last few years, we have witnessed the emergence of a new role in many global multi-billion and Fortune 500 organizations – that of the Global Process Owner (GPO). The person holding this position manages enterprise processes, such as conducting Order-to-Cash (O2C) benchmarking, implementing digital transformation initiatives, and managing change across Shared Services
Organizations (SSOs).

From an O2C shared services perspective, the need for a GPO is heightened. Generally, OTC SSOs are stuck in complex IT and Enterprise Resource Planning (ERP) landscapes, intricate organizational structures, multiple external agencies/vendors, and highly unstandardized processes with minimum visibility. This makes accountability a nightmare.

Further complicating the situation, there are often regional silos across different geographical locations, business units with very different goals and processes, along with recent mergers and acquisitions… you get the picture.

Read on to understand how GPOs of world-class businesses like Cargill, Air Products, Keurig Dr Pepper, and Danone successfully addressed the challenges facing their organizations to build future-ready A/R – as well as the best practices they recommend to all GPOs of enterprise organizations.

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