What Customer-to-Cash Process Excellence Looks Like
Four ways to achieve process excellence
Chapter
03
What Customer-to-Cash Process Excellence Looks Like
The Hackett Group?s research has isolated 10 critical capabilities of a top-performing customer-to-cash process. These represent the most important best practices for driving enhanced efficiency and effectiveness, as well as a better experience for stakeholders. Collectively, these capabilities establish a useful target for organizations aiming to achieve world-class performance in finance (Fig. A). 
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