The Scalable Solution


Segmenting customers for Collections into buckets of strategic accounts and providing an insight into Collections process for faster operations

Contents

Chapter 01

Executive Summary

Chapter 02

What is Customer Segmentation in Collections?

Chapter 03

Benefits of Customer Segmentation in Collections

Chapter 04

Segmentation Dimensions

Chapter 05

Collection Segmentation Clusters and Strategies

Chapter 06

Tools to Deploy: Key Criteria

Chapter 07

The Scalable Solution

Chapter 08

About HighRadius
Chapter 07

The Scalable Solution


The ideal collections management solution encompasses all the features discussed in the previous chapter and provides scalability in terms of evolving market trends and changing the economy. HighRadius Collections Cloud solution provides a complete set of tools to optimize and automate the collections management process. All the information you need like invoices, dispute information, PODs, claims, tracking info, etc. on each case is automatically presented in a collections work-space and ready for use with a single click. Key Features Include:

  • Rules-based Collections Optimization automatically prioritizes and assigns collections activities to analysts based on predefined business rules.
  • Integrated Collections Work-space tracks promises-to-pay and tasks and reminders for every account and collection effort.
  • Predictive Risk Scoring Model identifies ?at-risk? customers who might be current on their account and integrates the risk level into prioritization.
  • Dunning Correspondence Automation generates and sends out correspondence packages containing needed documentation based on predefined templates.
  • Easy integration with ERP, Accounting, and other systems

Collections Worklist - Scalable Features

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HighRadius Collections Software automates and optimizes the credit & collections management process to improve collector efficiency, minimize bad debt write-offs, improve customer relationships, and reduce DSO. It provides a complete set of tools to optimize and automate the credit collections management process and enable the better prioritization of credit collections activities All the information you need (invoices, dispute information, POD, claims, tracking info, etc.) on each case is automatically presented in a collections work-space and is ready for use. Apart from the wide variety of benefits that it has, it also comes with some amazing features like CADE (Collection Agency Data Exchange), collector’s dashboard which has prioritized collections worklist, automated dunning & correspondence, dispute management, centralized tracking of notes, call logs & payment commitments along with cash forecasting functionalities. The result is a more efficient collections team that contributes to enhanced cash flow and reduced DSO.