Disputes are a part of life and processing them takes away a huge chunk of manpower and time. But things get complicated manifold when you have to adopt a complex workflow just for handling deductions from only one customer ? Amazon. Amazon has ties with quite a number of vendors. However, the Amazon Vendor Central is a nightmare for deductions analysts because of its cumbersome processes for resolving disputes.
1.Claims and POD Aggregation
“As a result, all claim/dispute information are exported from Vendor Central in one single batch eliminating the need for manual download “
2.Auto-coding Deductions
“Time spent on dispute identification and coding is now saved and they are directly assigned to analysts who directly start working on them.”
3.Web Push
“For invalid claims, denial package uploaded to Vendor Portal attached with POL, BOD, ASN, same day the deduction is claimed“
4.Dispute Correspondence
“Analysts don?t have to separately write emails, attach documents for each customer“
5.Audit Trail
“Disputing timely with proper backup documentation results in faster resolution“
HighRadius Deductions Software acts as a powerhouse for proactive deduction management to prevent bottom-line erosion. It provides automation, process standardization, and a platform for cross-departmental and customer collaboration. It supports deduction management by providing some key features like back-up document capture which captures deduction data from customers and supplies the information required for resolution; auto-capture proofs of delivery (PODs), bills of lading (BOLs) from carrier portals & emails; structured deduction resolution, collaboration & approval workflows to streamline the communication and approval process; along with automatic deduction correspondence, and automatic data push to customer portals. The result is a proactive deduction management operation that recovers revenue normally lost to invalid deductions.