Skill #4
An insightful summary of how these GPOs made their Order To Cash future-ready while reducing costs, improving metrics and keeping their customers happy!
Chapter
05
Skill #4
Leadership and Communication McCormick?s Streamlined Change Management
Why this skill is necessary
New process implementation based on unfamiliar technology such as RPA and AI undoubtedly results in kickback from most of the functional workers due to:
- Lack of information
- Insecurity around the job
- Inability to understand the new method
Hence, GPOs must have robust communication and influential skills to smoothen change management and technology adoption.
What McCormick achieved using this skill
Here is how McCormick was able to address each and every single challenge posed during change management while implementing new solutions for cash application and deduction management: 
