Skill #5
An insightful summary of how these GPOs made their Order To Cash future-ready while reducing costs, improving metrics and keeping their customers happy!
Chapter
06
Skill #5
Long-Term Vision How Danone Built Future-Ready A/R
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Why this skill is necessary
In order to scale in the organic growth or M&A environment, it is essential to think beyond just customary benefits and focus more on value-additions including efficiency, customer satisfaction, and improved A/R health. They need to think about the ?bigger picture? and drive global process standardization and continuous improvement for scalable and future-ready Order To Cash. Hence, it is imperative for the GPOs to have a long-term vision and plan.
What Danone achieved using this skill
Danone?s Long-Term Vision:
- Danone wanted a technology that can eliminate manual processes and tasks to:
- Increase accuracy
- Improve speed
- Eliminate costs
- Here is what they defined as the long-term vision for their Order To Cash:
- Based on this vision, Danone defined the key solution requirements for their A/R processes
Solution Requirements for Cash Application:
- Handle multiple remittance formats
- Automatically identify and code deductions based on internal codes
- Configure output based on specific requirements for different company codes
- Easy to deploy across different business units
Solution Requirements for Deduction Management:
- Automate collection of claims and POD backup documents from customer websites
- Automate processing of trade deductions (85% of all deductions)
- Track deduction case progress through the resolution lifecycle
- Automate approval/denial correspondence with customer
