As 2020 is coming to an end, A/R leaders need to find the answers to the many questions that circumstances over the last year have wrought. What will change in the post-COVID economy and what will remain consistent? How long will it take for businesses to resume more normally? Will the expectations of the CFO from the order-to-cash department change yet again, and if yes, how should A/R managers strategize to deliver on them? What will the customer expectations look like in the new year?

How to respond to all these questions is certainly subjective, and would vary based upon your role within the business, and the industry to which you belong. HighRadius has identified five major industries which have been impacted by COVID: CPG, Retail, Manufacturing, Pharmaceuticals and Service, and will conduct a session with Elaine Nowak, Director of Product Management and Marketing at HighRadius, and Judy Bicking, a global O2C and P2P consultant, to share how A/R leaders from these industries should navigate shifting questions and answers, what lessons could be taken from the crisis, and how should they strategize for recovery and growth in the new economy for 2021.