Order-to-cash GPOs today are moving away from a simple cost-optimization approach when managing their shared service centers. To drive higher value, more and more A/R leaders are focused on delivering better customer service, with minimal touchpoints and seamless internal collaboration. Shared service order-to-cash leaders are benchmarking their operations against their industry peers to note how top-performing counterparts are managing disparate systems and customer relationships differently from themselves.

In this session, Jason Herrington, Sr. Director of Collections at EmployBridge will share his vision of top-performing A/R shared service centers and the value they should be delivering to your organization and your customers in 2021. As he talks about the role of technology in achieving that ideal state, he would be joined by Elaine Nowak, Director of Product Management and Marketing at HighRadius who will share more examples and use cases of technology enabling world-class A/R experiences across enterprise organizations.