Hana Biskova, Solutions Principal at HighRadius became a digital transformation expert after spending seven years in the A/R department of a leading consumer goods company in Europe. In her time at her previous organization, Hana realized that digital was the future for the A/R department. According to her, digital transformation is key to the strategic evolution of the finance back office (O2C). Be it good end-customer experience, or higher revenue generation through collaboration with sales, A/R departments can achieve it all with the right technology.

We spoke with Hana in detail about her experiences of being an A/R leader in the consumer goods industry to identify areas where she felt automation was a necessity. Hana dived deep into the world of automation of order to cash, talking about its long-term benefits for the functional as well as business leaders. She also commented on technologies such as artificial intelligence, its applications, and its future in the space of CPG finance.