SSON released the State of Order to Cash (O2C) in Shared Services survey report in 2022, where they captured the responses of 70+ Global Business Services (GBS) and Shared Services Organization (SSO) leaders and identified a “Big Shift” taking place in the operational models across the O2C process in Shared Services.
The report claims that 53% of GBS/SSO leaders are moving most of their outsourced processes to captive centers and implementing technology solutions to improve efficiency across all the critical O2C operations. The report also examined the varying trends across Shared Service Organizations (SSOs) like inefficient working capital optimization, Operating Expenses (OPEX) management, and poor customer experience that exposed some critical gaps across outsourcing of O2C processes.
This summary blog captures the insights from the SSON survey and highlights why GBS/SSO leaders are shifting their priorities from outsourcing O2C operations to an integrated captive model for scaling their GBS organization.
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Explore why HighRadius has been a Digital World Class Vendor for order-to-cash automation software – two years in a row.
For the second consecutive year, HighRadius stands out as an IDC MarketScape Leader for AR Automation Software, serving both large and midsized businesses. The IDC report highlights HighRadius’ integration of machine learning across its AR products, enhancing payment matching, credit management, and cash forecasting capabilities.
In the AR Invoice Automation Landscape Report, Q1 2023, Forrester acknowledges HighRadius’ significant contribution to the industry, particularly for large enterprises in North America and EMEA, reinforcing its position as the sole vendor that comprehensively meets the complex needs of this segment.
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We have seen financial services costs decline by $2.5M while the volume, quality, and productivity increase.
Colleen Zdrojewski
Trusted By 800+ Global Businesses
HighRadius Corporation
2107 CityWest Blvd,
Suite 1100,
Houston, TX 77042
