This presentation discusses how people, process, and technology form the three pillars of digital transformation. Download it to learn how to leverage these three pillars to have a successful digital transformation of the order to cash process.

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3 Strategic Levers Of O2C Digitization: People, Process & Technology

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Session Summary

Key Takeaways

Digital transformation is much more than digitizing your O2C function

Highlights

Digitization focuses on metrics improvement, cost reduction, and data security
Digital transformation focuses on improving the overall customer experience and leveraging
humans + machines collaboration

People: The steps to manage internal teams and their changing expectations

Highlights

There are five key aspects to consider while managing employee expectations – the right talent, the right boss, managing diversity, managing change, and performance evaluation
The right talent coupled with proper change management and performance evaluation is necessary

Process: The steps to reform existing processes to match global standards

Highlights

Aligning with the organization’s vision and convincing stakeholders sets the stage for process reformation
Phased execution will allow for more control
As you automate, the O2C team can move to a more strategic role

Technology: The steps to leverage technology to provide a better working experience

Highlights

Having a single source of truth enables better
inter-team collaboration
Self-serving customer portals improve overall customer experience
An AI-powered platform provides recommendations during complex
decision-making scenarios

Anna Nowak

GBS Director, O2C

Adidas

Forbes Insight: Up to 84% Digital Transformation project fail to deliver their expected benefits equating to colossal missing ROI.

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HighRadius Integrated Receivables Software Platform is the world's only end-to-end accounts receivable software platform to lower DSO and bad-debt, automate cash posting, speed-up collections, and dispute resolution, and improve team productivity. It leverages RivanaTM Artificial Intelligence for Accounts Receivable to convert receivables faster and more effectively by using machine learning for accurate decision making across both credit and receivable processes and also enables suppliers to digitally connect with buyers via the radiusOneTM network, closing the loop from the supplier accounts receivable process to the buyer accounts payable process. Integrated Receivables have been divided into 6 distinct applications: Credit Software, EIPP Software, Cash Application Software, Deductions Software, Collections Software, and ERP Payment Gateway - covering the entire gamut of credit-to-cash.

3 Strategic Levers Of O2C Digitization: People, Process & Technology

Session Summary

Key Takeaways

Anna Nowak

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