Pro-active Payment Reminder
The sample email is written to inform the customer regarding payment duesBest-practices:
- Be polite – remember that this is just a pro-active reminder; do not assume that the customer will default
- Clearly specify the invoices and the due-dates
- Urge them to make a payment with their earliest A/P run
- Share options for easy payment methods through an EIPP portal
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Early Payment Discount Reminder
The sample email is written to inform the customer regarding early payment discounts they can avail
Best-practices:
- Clearly call out the offer – a discount on early payment
- Clearly spell out the date by which payment must be made
- Detail any invoices with the actual amounts to be paid – this clears any confusion in buyers manually calculating final amounts
- Urge them to make a payment with their earliest A/P run
- Provide convenient payment options
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First Past-due Reminder
The sample email is written as the first reminder for the customer’s past-due invoices
Best-practices:
- Clarify whether the customer has received any previous invoice copies
- Call out the invoices for which payment has been delayed – specify the actual date
- Ask the customer to reach out to customer serivce in case of any issues
- Offer convenient payment options
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Second Past-due Reminder
The sample email is written as the second reminder for the customer’s past-due invoices
Best-practices:
- Clearly inform about the delay in payment
- Call out the email as a ‘second’ past-due reminder
- Remind the customer to make a payment at their earliest possible
- Offer the option of making a payment commitment through your EIPP portal
- Offer convenient payment options
- Attach the original invoices to avoid further to and fro in requesting invoice information
Click on the icon to download the email templates
Third Past-due Reminder
The sample email is written as the third reminder for the customer’s past-due invoices
Best-practices:
- Call out the possible outcomes for further non-receipt
- Drop any non-essential courtesy or flowery language
- Remind the customer to make a payment at their earliest possible
- Offer convenient payment options
- Offer the option of making a payment commitment through your EIPP portal
- Attach the original invoices to avoid further to and fro in requesting invoice information
Click on the icon to download the email templates
Suspension of Credit
The sample email is written to inform the customer that the credit for their account has been suspended due to prolonged delinquency
Best-practices:
- Inform about discontinued credit
- Clearly specify the reason for discontinuation of credit to the account
- Call out the total value of outstanding or past-due invoices
- Offer reaching out directly to a customer service representative as the first option
- Offer convenient payment options
- Offer the option of making a payment commitment through your EIPP portal
- Attach the original invoices to avoid further to and fro in requesting invoice information
Click on the icon to download the email templates
Default on Payment Commitment
The sample email is written as a reminder to the customer about the unfulfilled payment commitment
Best-practices:
- Include the details of the invoice, amount and promised payment date
- Ask the customer to contact a customer service representative for any help in facilitating the payment
- Offer convenient payment options
- Attach the original invoices to avoid further to and fro in requesting invoice information
Click on the icon to download the email templates
Escalation Notice
The sample email is written in an extra-ordinary circumstance in which the recipient is being reached out to for long outstanding dues
Best-practices:
- Highlight all the information they need to help process the payment
- Offer convenient payment options
- Attach the original invoices to avoid further to and fro in requesting invoice information
- Use this template sparingly to avoid diluting its impact and value
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Collecting from Key Accounts
The sample email is written as a polite reminder to the customer to clear few invoices that have outstanding payments
Best-practices:
- Appreciate the relationship with the customer
- Be polite and helpful with any additional details they may need in processing the payment
- Offer convenient payment options
- Attach the original invoices so that all information is available in one place
Click on the icon to download the email templates
Collecting from Slow-paying Customers
The sample email is written to collect from customers who are very slow in their payments and have outstanding invoices
Best-practices:
- Share all information required in a single place
- Be up-front about the implications of continued delay in payments
- Offer support in answering any questions
- Offer convenient payment options
Click on the icon to download the email templates
Collecting from Fast-paying Customers
The sample email is written as a polite reminder for customers who are usually fast-paying but have some outstanding invoices
Best-practices:
- Be polite – these customers have always paid you on-time
- Offer the benefit of doubt and ask them to reach out to customer service for any help
- Offer convenient payment options
- Attach the original invoices so that all information is available in one place
Click on the icon to download the email templates
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