Achieving a 95% hit rate with an automated A/R process across all business units

Impact Achieved

96%

Cash Posting Hit-Rate

100%

Deductions auto-coded

33

33 Days reduction in DSO

HighRadius cash application solution saved 50% of our analyst’s time in data aggregation. We could also reallocate FTEs to more strategic tasks due to the automation of manual processes.

Michael Waldron

Senior Manager, Enterprise Performance Management

ResMed

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About ResMed

A $3.09B company, ResMed is an award-winning global leader in connected care, with more than 3 million patients remotely monitored daily. The 5,000-strong team was looking to deploy an automated A/R process globally.

Region

North America

Revenue

$3 billion

Top Challenges

Increase in operational cost due to a manually intensive workload
Inaccurate cash posting due to lack of visibility across A/R operations
Limited payment options affected the overall CX

Business Benefits

Saved 13 hours by reallocating employees to high-value tasks
96% Hit-Rate achieved with Automated Cash Application across Business Units
Improved CX with reduction in DSO by ~ 33 days within 10 months

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80%

Automated Cash Application

224

Man-Hours Saved Per Month

33%

Reduction in Manpower

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94%

Payments Applied Automatically to the ERP

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Increased visibility into customer remit across the organization

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Increased Productivity due to Reduction in Overtime

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