Switching to Automation: Hershey’s Kroger's Deductions Automatic Resolution Story
Impact Achieved
40%
Reduction in the Concentrated Open Deduction Dollar Value
70%
Reduction in Kroger Deductions that needed Manual Efforts
And once when there’s a perfect match, we have successful automation and the credit is processed overnight, and an auto-match is created and offset. And we are, there’s no manual touch, everything is automatic.
Angela Stewart
Manager of Deduction Team
Hershey
