Collections Knowledge Center| HighRadius

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Webinars

Webinar

Cómo aplicar Inteligencia Artificial en procesos « order-to-cash” con la plataforma de HighRadius

Alberto Renedo, CEO Digital Finance Rocio Leon, Digital Transformation Director HighRadius Ruan Hamer, OTC HighRadius
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Webinar

How AstraZeneca standardised order-to-cash

Paul Buckham, Global Process Owner – Order to Cash, AstraZeneca
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Webinar

6 Big Unfortunate Truths of O2C

Jas Khatkar, Transformation Programme Director, BT Susie West, CEO, sharedserviceslink
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Webinar

A Virtual Brunch with HighRadius: Wake up to O2C Automation

David Popper, Digital Transformation Lead, HighRadius John Kane, Head of Strategic Relationships, Chartered Institute of Credit management Jenny Chu, Regional Marketing Manager EMEA, HighRadius
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Webinar

How to Activate AI to Reduce Bad-Debt and Improve Cash Flow

Sam Dhingra, Director Solution Engineering, HighRadius
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Webinar

11 Credit & Collections Leading Indicators to Tackle Covid-19 Unpredictability

Judy Bicking, Consultant, Sr Trainer, Institute of Finance and Management(IOFM)
Elaine M Nowak, Director of Product Management and Marketing, HighRadius
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Webinar

Collections Dead-End?

Sam Fensterstock, Senior Vice President of Business Development, AG Adjustments Ltd
Bill Weiss, Vice President of Business Development-Credit & Collections, HighRadius
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Webinar

Collections Cloud Quarterly webinar

Manish Raj, AVP, Product management, HighRadius
Naveena Nadiminti, Senior Product Manager, HighRadius
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Webinar

A Day In The Life of A Credit Professional With AI : Watch it ‘LIVE’

Bill Weiss, Vice President of Business Development-Credit & Collections, HighRadius
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Webinar

Terminator or Iron Man: What AI means for the Credit Department

Melanie Morcelle, Associate Vice President, HighRadius
Matt Skudera, Vice President - Research and Education, CRF
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Webinar

Using RPA and AI to Advance Credit, Collections and Cash App at Toro

Susie West, CEO, sharedserviceslink
Kelly Nickell, Credit Manager, The Toro Company
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Webinar

Receivables and AI: A Day in The Life of A Collections Analyst in 2020

Carolyn Etress, Director of Accounts Receivable, EBSCO
Ron Jethani, Manager, Solution Engineering HighRadius Corporation
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Webinar

Framework for AI-Driven Collections and Claims : Transforming the A/R Team’s Role

Shankar Bellam, Enterprise Cloud Solution Expert, HighRadius
Magnus Carlsson, Manager, Payments and Treasury, AFP
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Webinar

A Robot Could Cut Your DSO in Half: How Ferrero Uses RPA and AI for Collections, Cash Application and Claims Management

Kay Rogers, Senior Credit and Deductions Manager, Ferrero
Elaine Nowak, Director of Product Marketing and Management, HighRadius Corporation
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Webinar

5 Steps to Realize the Benefits of Same Day ACH in Credit and A/R Processes

Rob Unger, AAP, NACHA, The Electronic Payments Association
Elaine M. Nowak, Director Product Management & Marketing, HighRadius
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eBooks

An actionable summary of how collectors can work closely with their customers to recover past-dues faster during the COVID-19 outbreak

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Read this ebook to access the top 11 ready-to-use, sample collections email templates for your collectors.

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This detailed B2B collections guide gives you insights about the top 12 collection strategies given by best-performing collectors across 15 industries.

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This ebook outlines 7 key sap customer segmentation factors collected from 500+ receivable projects. These factors can help O2C executives to improve dunning strategies

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Get insights on how Fortune 1000 companies and SMBs improved productivity by 30% and reduced DSO by 20% by implementing effective Credit strategies and drive…

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Learn how leaks in account prioritization inflate past-due A/R and how smart segmenting factors were used to increase collections speed.

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This e-book provides templates for 21 most effective credit and collection letters that will help you communicate better with your customer. Download the ebook now.

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We have identified 8 types of delinquent customer personalities and customized conversation tactics for them to help you collect your money faster.

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This eBook outlines the insights from Bank of America, CITIBANK and  Ernst & Young on what strategies and transformation initiatives should  be used to unlock…

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The game is changing for Accounts Receivable. To support recovery from a historic economic downturn and to keep pace with advances in digital technology, collections…

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A Complete Guide to Unlock Sage Intacct’s Full Value to enhance your Accounts Receivable automation.

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Learn how to enhance and automate accounts receivable processes within NetSuite.

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Explore this whitepaper to know 4 reasons why CFO’s need a change in their B2B payment strategy. Learn about integrating digital payments in Sage.

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Learn 12 strategies for CFOs to reduce OPEX within Accounts Receivable, Accounts Payable and Miscellaneous Cash Management to improve working capital.

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Explore real-world accounting horror stories on the cost of holding receivables and learn how AR automation helps to create better bottom-line impact.

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Learn why order-to-cash process needs automation in ERPs. Take advantage of accounts receivable automation to maintain financial health of an organization.

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Multinational companies and leading finance professionals provide valuable advice on how to deliver working capital impact through O2C transformation

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Six steps to increase time to value when driving customer success in O2C. Discover key metrics including productivity and automation levels.

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This ebook explores the key areas and foundations required to help you achieve ‘world-class’ status and cement a strategic role in the business.

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Pharmaceutical and biotechnology leader, AstraZeneca, provide insights on how to standardise O2C by revolutionising their digital transformation

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Dives into how AstraZeneca, Bayer, and Sanofi are solving business challenges using automation, AI, and insights to drive organisational changes.

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Insights into the latest tech-enabled collections capabilities and their benefits

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Explore our e-book based on 500+ receivables projects, finding that A/R leaders boost KPIs by assessing maturity in 5 key areas: people, processes, data, collaboration,…

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Blogs

Invoice scam involves manipulating an invoice to profit at the expense of the parties involved. Learn how to identify fake invoices and detect invoice fraud.

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Past due payments can be challenging for any business. Learn how to write effective past due invoice emails to ensure prompt payment without straining relationships.

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AR automation is the process of eliminating manual and repetitive efforts. See how it is beneficial for your collection process.

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Credit and collections are crucial AR operations that can be streamlined by leveraging technological advancements like AI-driven automation solutions. Let's explore how.

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Learn how to handle delinquent accounts to avoid bad debts and ensure smooth cash flow. Introduce account prioritization for better management.

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A debt collection software cuts costs by revolutionizing the collections process, prioritizes critical customers, streamlines communication & increases efficiency.

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An AR aging report lists unpaid customer invoices, categorizing receivables by how long they have been overdue.

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Dunning refers to the process of collecting overdue or unpaid debts from customers. Learn how the dunning process works , its best practices and benefits.

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Collections Effectiveness Index(CEI) is a popular metric across industries that measures how their A/R teams perform. Learn its formula and how to calculate it.

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Credit card processing fee is calculated after finding the effective rate, which is the total amount your credit card company charges you.

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Learn the significance of allowance for doubtful accounts and discover how to calculate it for accurate financial planning. Unlock valuable insights today!

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eChecks are a form of digital payment wherein an individual initiates a transaction from one account to another whereas ACH allows transactions via the ACH…

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Extended payment terms is a strategy that leverages paying back invoices over a longer period of time. Learn when and how to pushback when asked…

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Collections professionals are responsible for managing & facilitating the recovery of pending debts, playing a crucial role in debt recovery for companies.

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Write effective collection letters that drive results. From writing demand letters to legal collection letters(with free samples), master the art of debt recovery effortlessly.

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10 tips for negotiating with debt collectors. 1. Build a strong foundation of communication. 2. Avoid oversharing. 3. Don’t get desperate.

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Discover the benefits of hiring a collection agency. Learn key factors to consider when choosing the right agency. Streamline your debt collection process today

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A collection agency is a company that specializes in recovering customer debts. Learn how they work and what they can or cannot do.

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Uncover the essentials of bad debt reserve in our comprehensive guide, covering calculation, policy, and integration in financial statements.

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A bad debt write-off is the process of removing uncollectible debt from a business's records, ensuring accurate financial reporting and preserving the true value of…

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Navigate the daunting task of negotiating a debt settlement with confidence. Discover steps to secure better repayment terms and ease the process.

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Looking to hire an effective debt collector? Seek out candidates with these essential traits: problem-solving prowess, strong negotiation skills, resilience, persistence, empathy, and relationship-building skills.

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22 Advanced Collection Tips For Collection Agents to Know About. 1. Guide Conversations Through Questions. 2. Upgrade Your Negotiation Skills. 3. Leverage AI for Enhanced…

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Unlock the top 10 collections metrics and KPIs for optimizing cash flow and financial stability. Learn to measure, track, and leverage them for business growth.

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Master the art of debt collection with 10 collection tips for success in 2024. Elevate your skills and achieve better results in a dynamic financial…

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Master crucial debt collection strategies with these 7 B2B Collections Best Practices to maximize effectiveness in debt recovery and boost your business's financial health.

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Looking to swiftly collect overdue accounts? Discover the potential of collection account prioritization: unearth five proven strategies to elevate your collection endeavors and achieve better…

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The threat of fraud is an eminent challenge for every AR team. Learn how to spot the warning signs and avoid any potential cases of…

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Hear from top SMB leaders on their accounts receivables challenges and explore strategies on how to solve them for a better bottom-line impact.

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NetSuite ERP helps create invoices, track accounts receivables, manage and prioritize delinquent accounts, and streamline collection processes.

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Ace the art of account receivable collection calls with effective scripts. Perfect debt collection calls with expert script examples. Secure payments smoothly.

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Check out this analysis on how Apple achieves strong cash flow and low DSO compared to peers with its D2C model and clout with suppliers.

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Discover the four best ways to improve your accounts receivable (ar) collections process to overcome collection of accounts receivable.

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Learn a simple strategy for improving your collector productivity by up to 75% in Sage Intacct

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The importance of an AI-powered digital assistant in a finance function and how it can enable teams to create a significant cash flow impact.

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Resolve customer invoice disputes and recover collections efficiently with HighRadius' Collections Dispute Management software. Fast-track dispute resolutions.

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Master the art of collecting accounts receivable with these 10 powerful tips. Boost cash flow, strengthen customer relationships, & ensure financial stability.

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Keep your accounts receivable team on track in 2023 with these 10 essential reports. From aging analysis to productivity reports, track key metrics for success.

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Innovation in the world of finance helps employees to close their books faster and deliver more accurate information when it comes to forecasting.

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HighRadius currently supports the CA-PCI and is certifying a DPA solution, giving you a choice of which SAP interface you’d like to use for credit…

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G2.com, leading peer-to-peer business solutions review platform has named HighRadius a Leader in the Credit and Collections Software Category in their 2022 Fall report.

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Unlock immediate cash flow with accounts receivable factoring. Discover examples and benefits of this flexible financing solution. Boost your business today!

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A wire transfer is an electronic method of transferring money from one bank account to another, whereas a direct deposit uses the ACH network to…

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Learn how collections liquidity impacts your cash flow, its best practices, and how optimizing it can help improve cash flow.

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Trade credit is the short-term credit a seller extends to the buyer for business purposes. Learn the advantages & disadvantages of trade credit financing.

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Setting up and start accepting ACH payments instantly by following these 4 easy steps. Step 1: Setup your account, Step 2: Select an ACH payment…

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Get unique opportunities to network and keep on top of the latest trends.

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Learn what is ACH credit, how do they work, and how they differ from other types of payments, including ACH debits

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An ACH debit transaction pulls money from one account and moves it to another. Learn more about how it works and its type.

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The Average Collection Period (ACP) is the time taken by businesses to convert their Accounts Receivables (AR) to cash. Learn More!

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The Perfect A/R Executive Dashboard that enables Leaders drive significant working capital impact.

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Here’s what mid-market CFOs can do to ensure an unbiased Accounts receivable collections process through automation-led customer segmentation.

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A doubtful account is an account that owes you payment, but you are not sure your business is going to get paid. Learn more about…

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Hear from BT on their six important tips in order-to-cash including addressing disjointed processes within shared services

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Migrate your business from Microsoft Dynamics GP to the cloud with Business Central and look out for the amazing benefits it has to offer.

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The key difference between the DSO and ART ratio is that while DSO measures the average time it takes to collect on receivables the ART…

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Learn the essential steps that will guide you to create an effective credit policy that works for your business.

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Amid an economic downturn, recession fears, and inflation, can AI adoption safeguard the CFOs office from its such uncertainties?

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To meet the CFO’s objective of safeguarding cash-flow, A/R leaders must assess the operational gaps in their collections process. This eBook provides a Collections Maturity…

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5 steps to plan an effective 2023 digital transformation strategy for CFO office with examples from accounts receivable automation.

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Eliminating paper checks not only speeds up the payment processing time but also reduces the cost of processing. Learn how.

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Traditional invoicing comes with several drawbacks. Learn how e-invoicing helps overcome the drawbacks of traditional invoicing processes.

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Learn the importance of DSO, credit reviews, aging accounts & CEI to track your AR performance. Boost efficiency & growth with key accounts receivable metrics.

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Manual O2C processes holding you back? Use AI to automate collections and disputes, achieving scalability. Discover how companies are succeeding today.

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credit risk is the risk of loss due to a customer not paying their outstanding balance. Learn to safeguard critical customer and mitigate cash flow…

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2020 presented consumer packaged goods (CPG) companies with both incredible challenges and unforeseen fortunes. Mass disruptions in supply chains meant inventory was delayed, or in…

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Proven strategies from A/R executives to leverage digital transformation and drive a journey towards achieving cash excellence.

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This guide created by the inputs of The Hackett Group provides you with the must-have characteristics for your O2C KPIs along with the right metrics…

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Sage Intacct recently rolled out its quarterly release. Sage Intacct has been consistent with its new release frequency, establishing them as pioneer in cloud and…

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Leading CPG Customer Finance Director shares his best practices for A/R executives to improve the customer experience while safeguarding cash flow

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IDC shares the biggest highlights in the accounts receivable space that will have an impact on your working capital in 2021.

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Introduction Most mid-sized businesses take a reactive approach towards customer relationships, in the sense that if it is not broken, they do not feel the…

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For years, mid-sized businesses have been struggling with issues around AR collections to generate working capital and establish their financial health. In today’s digital world,…

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20+ Global A/R executives across CPG companies share their insights on their top priorities are for 2022.

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This blog enlists proven strategies from A/R leaders across CPG companies to tackle collection challenges and improve DSO.

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Automating tasks like sending timely reminders, tracking customer responses, and escalating delinquent accounts contribute to successful collections in SMBs.

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The new role for collections teams in ensuring cash flow while safeguarding the customer experience.

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Optimization Techniques For Your AR Collections To Improve Cash Flow CTA. Elevate your process to the next level with Automation. Request A Demo.

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Here are 8 essential tips that could help you get started with the perfect collection call quickly and effectively.

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Learn about the present collection scenario across industries and understand the key strategies for collection recovery.

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Understand the 3-tier Framework collection to assess Credit Risk across your customer portfolio and Explore 4 A/R Collection Best Practices for Mid-sized Business

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Not seeing the results you need during your collections calls? Check out our 3-step walkthrough on the do's and don'ts when speaking to global customers.

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Collections Strategies during COVID need to be radically different because the change is unprecedented. Companies like Ferrero have already implemented AI and RPA in their…

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Finance and A/R learnings on the role of technology on business health through a crisis COVID +3 and ‘normal’ isn’t happening anytime soon. A survey…

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B2B and B2C aren’t that different at the end of the day! Both are driven by human-based decisions that either make or break a deal.…

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Understand the process and parameters of a customer collaboration maturity model and why self-service portals are becoming popular among customers

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Gain insights to become an industry-leading credit and collections analyst in times of disruption to enable your organization to emerge stronger

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Learn how the Collection processes are transitioning across various industries all around the world with the help of automated solutions.

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Learn more about the Collections landscape and new innovations in the field of collections. Get to know the varied skills required for aspiring collectors.

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Learn about 7 best collections practices to ensure faster collections that work across industries to maintain an efficient and coherent collections system.

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Introduction Anyone aware of the order-to-cash cycle understands the hassle involved during the collections process, especially while dealing with correspondences. Nowadays customers prefer self-servicing portals…

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Centuries ago there existed a warrior- Hercules. And today, in the epoch of modern-day there still exists a warrior- The Collector. Let’s walk through the…

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With research on more than 500 AR projects, The Collections Operations Maturity Model has been devised to help finance decision-makers perform an in-depth

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Finding the right balance between emailing and calling to get the most optimum results for your collections management.

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Have you struggled with automating your collection processes? Avoid these 4 typical pitfalls to collect faster

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While you might accept that facing problems in collections management is an everyday affair and you need to just deal with it, what if you…

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Which approach do you prefer when it comes to your credit and collection activities- Qualitative or Quantitative? Without the proper tools to manage a whole…

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Shortening your collection cycles is a bit of a misnomer. What you really want to do is to keep customers from becoming very past due…

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Templates

Collections Management RFP template for vendor evaluation to compare features and prioritize your next collections software investment. Perfect for businesses seeking the best solution for…

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A credit note template is a ready-made document that can be utilized over and over again by the buyer to issue a credit to their…

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B2B collections maturity model helps analyze, align & execute collections processes more effectively. Download this free tool to evaluate your maturity level!

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Download this free checklist of 23 goals & objectives for credit and collections to ensure growth in A/R processes & overall business performance.

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We present to you 11 best-in-class debt collection email templates used by professionals across 700+ leading order-to-cash teams. Just download, personalize, & send!

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This tool focuses on assessing the aging of accounts receivables and helps you automate collections with a template-based worklist prioritization. Start now

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Understanding the metric Days Sales Outstanding (DSO) and how to calculate DSO in Excel. Download our Excel-based DSO calculator here.

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Top performing email scripts used across 700+ leading order-to-cash teams, including Fortune 1000 companies.

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An insightful summary of how Fortune 1000 companies & SMEs are evaluating their vendors for the digital transformation of their accounts receivable processes.

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The aging report template gives you an intuitive aging dashboard of past due receivables. Additionally, we provide a self-prioritizing collections worklist template that could automatically…

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What do you need, to send out mass dunning email communication for collecting outstanding payments, at once? Some automation tools? Supernatural powers? No. All you…

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Radiance

Interviewer: I’m sorry I was talking on mute or some of our customers might have heard that quite often. So thank you all for coming…

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Lori Pinto: Thank you. Good morning. I’m honored to be here. I’ve been a credit manager for 32 years. My first job was with household…

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Paul Watters: What I wanted to talk to you about today is Collections and artificial intelligence. As we heard yesterday what Sashi was talking about…

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Jill Barnes: All right so I’m Jill Barnes and we only have a couple of folks here. We are super early today so let’s be…

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[00:10] James Robinson: My name is James Robinson. I’m the treasurer for Lhoist, North America. Just a little background about our company- we were founded…

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Kush Kumar: Thanks and thanks a lot for getting all the names right. So good afternoon everyone. Thank you so much for coming here on…

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In this session, Gopal, Founder and CEO of Visual BI would discuss how to build Credit, A/R and Collections Reports in SAP BI(BOBJ).

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Proactively reduce deduction write-offs with root-cause analysis for faster resolution. Improve working capital and lower borrowing costs by streamlining collections.

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How Staples reduced DSO by 6 days through AI-enabled collections How critical accounts are auto-transferred to 3rd party collection agencies

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Designing your credit policy and collections strategies, by keeping them aligned. Tackling customers who are delinquent or are taking undue advantage of their position.

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3 basic levers of a best-in-class collections strategy formed solely with customer data Use case: 200% improvement in collections productivity with AI and machine learning

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Real-life instances of how organizations misinterpret DSO. How Lhoist achieved 5X collector’s productivity through automation.

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