Conclusion: Technology Maturity Self-Assessment
Four ways to achieve process excellence
Chapter
05
Conclusion: Technology Maturity Self-Assessment
No single path leads to the creation of a top-performing customer-to-cash process. Finance executives must pursue several strategies simultaneously, e.g., end-to-end process ownership, leveraging analytics and upskilling talent. The degree and breadth of process automation have a dramatic impact on the efficiency and effectiveness of the process. The maturity model below illustrates the four levels of technology maturity within the customer-to-cash process and the characteristics of each (Fig. 9). It can help customer-to-cash process owners to assess their own organization?s technology maturity and identify what steps they need to take to move to the next level. 
