An actionable deep dive on how technology can automate dispute resolution and help your teams keep with dispute resolution windows
1.Claims and POD Aggregation
“As a result, all claim/dispute information are exported from retailer portals in one single batch eliminating the need for manual download”
2.Auto-coding Deductions
“Time spent on dispute identification and coding is now saved and they are directly assigned to analysts who directly start working on them.”
3.
“For invalid claims, denial package is uploaded to retailer portals with all the related deductions backup including, proof of delivery and bill of lading.”
4.Dispute Correspondence
“Analysts don?t have to separately write emails, attach documents for each customer”
5.Audit Trail
“Disputing timely with proper backup documentation results in faster resolution”
HighRadius Deductions Software acts as a powerhouse for proactive deduction management to prevent bottom-line erosion. It provides automation, process standardization, and a platform for cross-departmental and customer collaboration. It supports deduction management by providing some key features like back-up document capture which captures deduction data from customers and supplies the information required for resolution; auto-capture proofs of delivery (PODs), bills of lading (BOLs) from carrier portals & emails; structured deduction resolution, collaboration & approval workflows to streamline the communication and approval process; along with automatic deduction correspondence, and automatic data push to customer portals. The result is a proactive deduction management operation that recovers revenue normally lost to invalid deductions.