Keurig Dr Pepper?s Paradigm Shift from Outsourced to Customer Centric In-housed


An insightful summary of how these GPOs made their A/R future-ready while reducing costs, improving metrics and keeping their customers happy!

Contents

Chapter 01

Decoding GPO?s Challenges

Chapter 02

Cargill?s Transition to Lean and Simplified A/R Through Process Evaluation and Benchmarking

Chapter 03

Air Products Journey to Global Credit Risk Management for 170,000+ Customers

Chapter 04

Keurig Dr Pepper?s Paradigm Shift from Outsourced to Customer Centric In-housed

Chapter 05

Danone?s Discovery on How to Choose the Right Technology for Automating A/R Processes in SSOs

Chapter 06

Summary

Chapter 07

About HighRadius
Chapter 04

Keurig Dr Pepper?s Paradigm Shift from Outsourced to Customer Centric In-housed


The Challenge: Expensive Outsourced SSO

The financial services team at Keurig Dr. Pepper relied on outsourcing Collections, Cash Application and other A/R functions to control costs. However, customer experience and receivables performance remained poor. Here is why: ? Degrading customer experience: Outsourced parties focussed on collecting dollars that led to multiple touchpoints and eventually unhappy customers. ? No standardization and transparency: Both these factors contributed to inconsistent processes and inability to even understand what was going wrong due to a lack of metrics. ? Increasing costs: With the increase in business, the costs kept increasing while the key metrics kept deteriorating.

The Solution: Single Platform for A/R

In order to eliminate the increasing customer dissatisfaction as well as to improve the A/R performance while giving real-time visibility to all the stakeholders involved, Keurig Dr. Pepper opted to inhouse their collection, cash application, and deductions operations on a single integrated receivables platform. Single Platform for A/R Backed up by technology that standardizes your A/R processes, helps to track all metrics and reduces the customer touchpoints, the inhouse service model enabled Keurig, Dr. Pepper, to save $2.5M in annual savings while the volume, quality, and productivity have risen.

Best Practices to Increase Customer Satisfaction

Best practices suggested by Colleen Zdrojewski, VP, Financial Services, Keurig Dr. Pepper: ? Foster the culture of continuous improvement ? Optimize the use of technology ? Prepare a strong leadership team that is ready to embrace the new technology

Recommendations

How Agentic AI Improves Accuracy and Speed in Cash Application

The Future of Credit Management with Agentic AI

Reducing DSO with Agentic AI: The Future of Faster Receivables

There’s no time like the present

Get a Demo of Credit Cloud for Your Business

Request a Demo

Request Demo Character Man

HighRadius Credit Software automates the credit management process, enabling credit managers to make highly-accurate credit decisions 2X faster and enable faster customer onboarding with 4 primary components: configurable online credit application, customizable credit scoring engines, credit agency data aggregation engine, and collaborative credit management workflow. Along with that, there are a lot of key features that should definitely be explored some of which are online credit application, credit information aggregation, automated credit scoring & risk assessment, credit management workflows, approval workflows, and automated bank & trade reference checks. The result is faster customer onboarding, better internal collaboration, higher customer satisfaction, more targeted periodic reviews, and lower credit risk across the company’s customer portfolio.