Skill #4 Process Improvement


An insightful summary of the essential skills required to steer your accounts receivable in the right direction while climbing your career ladder at the same time!

Contents

Chapter 01

Preamble

Chapter 02

Defining the 5 Essential Skills

Chapter 03

Skill #1 Drive Compliance

Chapter 04

Skill #2 Standardize Collections

Chapter 05

Skill #3 Minimize Credit Risk

Chapter 06

Skill #4 Process Improvement

Chapter 07

Skill #5 Transform A/R Operations

Chapter 08

Summary

Chapter 09

About HighRadius
Chapter 06

Skill #4 Process Improvement


Reporting and Analytics The Art of Transforming Data into Information into Insights

In today?s complex dynamics, managing accounts receivable without reporting and analytics is like driving a car without having the slightest idea how fast you?re going. Therefore, it is essential to have an accounts receivable dashboard that quickly translates the company?s objectives into measurable metrics. According to a survey by HighRadius, reportsare commonly made with these tools:

Survey done by HighRadius on how reports are generated in the AR space
These reports clearly show that most A/R executives are still using their ERP to generate reports for performance evaluation which is an excellent choice. However, it has one major shortcoming: It generates the same set of reports for all users! Be it a finance executive, a functional manager, or a process analyst, ERP provides the same reports to all users without considering their needs or requirements. Not only ERP, but most of the reporting tools including spreadsheet-based processes, BI tools also†do not customize the reports based on the A/Rpersonnel?s need. Why?

  • Too much data to dig through
  • Lack of real-time information
  • Time-consuming to design drill-down that can be used by all users

The Solution

An ideal accounts receivable dashboard provides instant access to both basic and advanced data elements to help execs and process owners better understand the current state of their receivables to drive progress towards organizational goals. It should be able to provide the following critical information as required for each of these report consumers: – Finance Executive Overall A/R impact on finance strategy

  • Cash flow trends
  • Health of A/R and balance sheet impact
  • Cost of A/R processes
  • Support for long-term finance strategy† † † † examples of what to track

Functional Manager Process health

  • Team/analyst productivity
  • Process KPIs
  • Performance improvement guidance† † † † examples of what to track

Process Analyst Individual performance and customer data

  • Customer/account level insights
  • Transaction level insights ? accuracy, speed
  • Individual performance reports† † † † examples of what to track

 

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HighRadius Collections Software automates and optimizes the credit & collections management process to improve collector efficiency, minimize bad debt write-offs, improve customer relationships, and reduce DSO. It provides a complete set of tools to optimize and automate the credit collections management process and enable the better prioritization of credit collections activities All the information you need (invoices, dispute information, POD, claims, tracking info, etc.) on each case is automatically presented in a collections work-space and is ready for use. Apart from the wide variety of benefits that it has, it also comes with some amazing features like CADE (Collection Agency Data Exchange), collector’s dashboard which has prioritized collections worklist, automated dunning & correspondence, dispute management, centralized tracking of notes, call logs & payment commitments along with cash forecasting functionalities. The result is a more efficient collections team that contributes to enhanced cash flow and reduced DSO.