The Credit Research Foundation (CRF), in collaboration with the Attain Consulting Group, monitors the trends in deductions across industries. A recent survey collected data from 2015 and 2018 and put forth many significant findings for the deductions practitioners. The survey report was analyzed to understand the state of deduction management for various industries.

Figure 1: % of companies reporting an increase in deductions dollars in past 12 months

32% of the respondents in 2018 have observed increasing deductions compared to 30% in 2012.

Figure 2: Invalid deductions as a % of overall deductions

Over the same period invalid deduction have increased from 6-10% to 15-20%, while at the same time the recovery of invalid deductions dollars has become less effective.

Figure 3: Invalid Deductions Recovered

Finally, fewer companies are able to complete a chargeback in less than 45 days while more companies are taking 60 days or more.