Understanding World-Class Credit and A/R


This Hackett Group research is an actionable summary that drills down on ?how? World-Class companies have leveraged digital transformation to excel over their peers

Contents

Chapter 01

Executive Summary

Chapter 02

Understanding World-Class Credit and A/R

Chapter 03

What Differentiates World-Class

Chapter 04

What Drives World-Class A/R Performance?
Chapter 02

Understanding World-Class Credit and A/R


What is World-Class?

What does it look like, how is it different?

  • They are more efficient, doing their work faster and at less cost: World-Class organizations have streamlined their operations by leveraging technology to automate the repetitive, manual processes as well as have reduced dependency on resources
  • They are more effective at delivering services to internal and external customers: By automating the core transaction management, A/R teams focus better on customer engagement to improve repeat business and unlock latent business opportunities

World-Class performance focuses on doing more with less Finance cost as percentage of revenue World-Class organizations have been able to largely automate their financial operations and realize up to 45% more savings than their peers. These savings are attributed to:

  • Lowered resource costs
  • Switching to electronic from paper
  • Working capital optimization with faster collections
  • Reduced bad-debt and write-offs with worklist prioritization

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HighRadius Credit Software automates the credit management process, enabling credit managers to make highly-accurate credit decisions 2X faster and enable faster customer onboarding with 4 primary components: configurable online credit application, customizable credit scoring engines, credit agency data aggregation engine, and collaborative credit management workflow. Along with that, there are a lot of key features that should definitely be explored some of which are online credit application, credit information aggregation, automated credit scoring & risk assessment, credit management workflows, approval workflows, and automated bank & trade reference checks. The result is faster customer onboarding, better internal collaboration, higher customer satisfaction, more targeted periodic reviews, and lower credit risk across the company’s customer portfolio.