Rapid Order to Cash Maturity Assessment

All existing customers are reviewed once every year

All current customers are reviewed once every year, with top customers reviewed twice yearly.

All current customers are reviewed twice per year, with top customers reviewed quarterly.

All current customers are reviewed quarterly, with top customers being reviewed monthly.

No automation capabilities are currently in place to manage credit & risk management processes

Some automation capabilities are currently in place to manage credit & risk management processes

Majority of key credit & risk management processes are automated

The credit & risk management process is close to fully automated with little manual intervention needed

There is no capability to compile, track and report on KPIs

Manual processes are in place to compile , track and report on KPIs

Some automated processes are in place to compile , track and report on KPIs

Fully automated real time reporting capability in place across all relevant KPIs

No standard training in place for existing and new analysts

Standardised training is available for existing and new analysts

Training is provided in line with current business needs and requirements

Training is provided in line with current as well as future training needs

There are currently no standardised invoice formats in place

A few standardised invoice formats and templates exist

Standard invoice formats are in place, but with customization of invoices agreed and allowed with specific customers.

All invoices are in a standardised format

No automation capabilities currently in place to send invoices out to customers

Some automation capabilities are currently in place to send invoices out to customers.

Majority of invoices are sent out automatically to customers

All invoices are sent out automatically to customers

There is no capability to compile, track and report on KPIs

Manual processes are in place to compile , track and report on KPIs

Some automated processes are in place to compile , track and report on KPIs

Fully automated real time reporting capability in place across all relevant KPIs

No standard training in place for existing and new analysts

Standardised training is available for existing and new analysts

Training is provided in line with current business needs and requirements

Training is provided in line with current as well as future training needs

No customer segmentation or predefined collection strategies are in place.

Generic collection strategies are in place. However, it is based solely on revenue, not tailored to specific segments.

Customer segmentation mechanism is in place that categorises on revenue and payment behaviour, with tailored and effective collection strategies applied per segment

Dynamic and evolving segmentation mechanism is in place , where effective collection strategies are applied by using artificial intelligence

No automation capabilities are currently in place to manage outbound collection activities

Some automation capabilities are currently in place to manage collection activities

Majority of key collection activities are automated

The collections management process is close to fully automated with little manual intervention needed

There is no capability to compile, track and report on KPIs

Manual processes are in place to compile , track and report on KPIs

Some automated processes are in place to compile , track and report on KPIs

Fully automated real-time reporting capability in place across all relevant KPIs

No standard training in place for existing and new analysts

Standardised training is available for existing and new analysts

Training is provided in line with current business needs and requirements

Training is provided in line with current as well as future training needs

There is currently no defined process in place to manage dispute and deductions

A basic framework is in place, with standardized reason codes & a well-defined resolving department.

A best in class framework is in place with clear service level agreements agreed for resolving disputes and deductions across all departments within the organisation

A best-in-class framework is in place to resolve disputes and deductions, with regular business reviews for faster root-cause analysis.

No automation capabilities are currently in place to manage dispute and deduction related activities

Some automation capabilities are currently in place to manage dispute and deduction related activities

Majority of key dispute and deduction resolution related activities are automated

The dispute and deductions process is close to fully automated with little manual intervention needed

There is no capability to compile, track and report on KPIs

Manual processes are in place to compile , track and report on KPIs

Some automated processes are in place to compile , track and report on KPIs

Fully automated real time reporting capability in place across all relevant KPIs

No standard training in place for existing and new analysts

Standardised training is available for existing and new analysts

Training is provided in line with current business needs and requirements

Training is provided in line with current as well as future training needs

Payments are currently not allocated at the invoice level and are left unreconciled on the customer AR account

Payments are allocated to the oldest invoices first

Most payments are allocated in line with customer remittances. For Payments with no remittances, the oldest invoices are applied first

All payments are allocated in line with customer remittances only. For instances where customer remittances were not received, customer outreaches are conducted with suggested allocations and allocated only on written confirmation from the customer

Less than 35% of payments are applied to the specific invoice automatically

At least 35% of payments are applied to the specific invoice automatically

At least 70% of payments are applied to the specific invoice automatically

At least 95% of payments are applied to the specific invoice automatically

There is no capability to compile, track and report on KPIs

Manual processes are in place to compile , track and report on KPIs

Some automated processes are in place to compile , track and report on KPIs

Fully automated real time reporting capability in place across all relevant KPIs

No standard training in place for existing and new analysts

Standardised training is available for existing and new analysts

Training is provided in line with current business needs and requirements

Training is provided in line with current as well as future training needs