Collections Management

Intelligent Email Inbox

2X Email Productivity. Email from within the app without switching to Outlook/Gmail.

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Key Features

AI-based E-Mail Remittance Capture

Consolidated A/R Inbox

Centralize all incoming and outgoing collection emails, with a consolidated conversation thread view.

AI-based E-Mail Remittance Capture

Email Actions

Perform all email actions (compose, reply, forward, attachments, and others) within the application, eliminating the need to switch to Outlook, Gmail, or other email software.

AI-based E-Mail Remittance Capture

Email Labeling & Tasks

Natural Language Processing on customer emails to create email labels, and tasks for the collectors, such as a promise to pay, a reminder to follow up, or a dispute.

AI-based E-Mail Remittance Capture

Email Analytics

Monitor email delivery, open, and action rates to act on unopened or unaddressed emails, removing the guesswork from the process.

400+ Enterprise Customers
Enterprise Customers
600+ Mid-Market Customers
Enterprise Customers

Recommended Resources

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Collections Maturity Model

Explore our e-book based on 500+ receivables projects, finding that A/R leaders boost KPIs by assessing maturity in 5 key areas: people, processes, data, collaboration, and technology.

Download the Ebook
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7 Automation Technologies Revolutionizing Receivables Collections Today

Insights into the latest tech-enabled collections capabilities and their benefits

Download the Ebook
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Collections Maturity Model Template

B2B collections maturity model helps analyze, align & execute collections processes more effectively. Download this free tool to evaluate your maturity level!

Download the Template

FAQs: AI-Powered Intelligent Email Inbox Solutions

Why should businesses use Intelligent Email Inbox?

Businesses should consider using Intelligent Email Inbox because it streamlines email management, boosting productivity by allowing users to handle all A/R emails within a single platform. This eliminates the need to constantly switch between different email clients like Outlook or Gmail. 

The Email Labelling Software also features AI-driven capabilities, such as automatic email remittance capture and task creation, which further enhance efficiency. Additionally, it provides valuable analytics to monitor email performance, helping businesses improve communication strategies and ensure important emails are effectively managed and tracked.

What features should one look for in Intelligent Email Inbox?

When looking for an Intelligent Email Inbox, focus on features that boost productivity and make managing emails easier. Here are the key ones to consider:

  1. Centralized Email Management: Look for an inbox that consolidates all your incoming and outgoing emails in one place. This way, you don’t need to switch between different apps like Outlook or Gmail, saving time.
  2. Email Actions Within the App: Choose an inbox that lets you perform all actions—composing, replying, forwarding, and adding attachments—without leaving the app.
  3. AI-based Email Remittance Capture: This feature helps automatically capture important payment details from emails, improving accuracy and speeding up processes.
  4. Email Labeling & Task Automation: Advanced inboxes use AI to label emails and create tasks like follow-ups or reminders, making it easier for collectors to manage their work.
  5. Email Analytics: A good inbox offers detailed tracking of email delivery, open rates, and actions. This helps you identify any unread or unaddressed emails, so nothing slips through the cracks.

What is an email analytics tool?

An email analytics tool is designed to track and evaluate the performance of your email campaigns. It provides key metrics such as delivery rates, open rates, and response times, helping businesses understand how their emails are performing. 

By analyzing this data, companies can optimize their email strategies, ensuring that messages are effectively reaching and engaging their audience. The tool eliminates guesswork, allowing businesses to make informed decisions based on real-time data. It’s particularly useful for refining communication strategies and streamlining collections management process.

What are the benefits of an email analytics tool?

An email analytics tool offers significant benefits by providing insights into how emails are performing. Alongside it organizes all the incoming emails into one inbox and performs specific actions. It helps businesses identify the most effective emails, improving engagement and response rates. 

With detailed metrics like delivery, open, and click-through rates, businesses can better understand customer behavior and tailor their strategies accordingly. The tool also aids in optimizing email content and timing, ensuring that messages are delivered to the customer at the right time. Ultimately, it leads to more effective communication, better targeting, and higher customer satisfaction.

What is a Consolidated Accounts Receivables Inbox?

A Consolidated Accounts Receivables (A/R) Inbox is a tool that centralizes all collection-related emails into one platform. It provides a unified view of both incoming and outgoing communications, making it easier for businesses to manage and track their A/R processes. 

By having all relevant emails in one place, businesses can reduce the time spent switching between different email clients and ensure that all communications are organized and accessible. This leads to more efficient collections management, better follow-up on outstanding payments, and a clearer overview of customer interactions.

What is Collections Management Software?

Collections Management Software helps you optimize your working capital & reduce your DSO while seamlessly integrating with your existing collections systems. It extracts data from your ERP, prioritizes the right customers to call, automates email correspondence & makes collections calling faster & simpler.

What are the benefits of Collection Software Solution?

The Collection Software Solution helps you reduce your past due by 20% and increase your collections productivity by 30%. With the help of AI, collectors can make 2X collection calls, send 10X automated emails and improve the weekly past due customer coverage by 4 times.

How does an Automated debt collection software improve DSO?

Automated debt collection software reduces DSO by leveraging AI for prioritizing accounts, automating email correspondences with smart payment links, and one-click calling with auto-transcription & follow-up emails. It streamlines operations & accelerates receivables recovery leading to faster payments & reduced DSO.

What are the best features that a Debt Collections Management Software should have?

The best Debt Collections Management Software is an all-in-one solution automating the entire collections process. It should prioritize the right customers, automate email correspondences and offer one-click calling within the solution with auto transcription and follow up emails.

How does your Collections Management Software compare to alternative solutions?

Our Collections Management Software stands out with the AI Prioritized Worklist which is trained on $10.3 trillion of financial data. It can accurately predict customer payment delays 30 days in advance. The In-App Dialer helps collectors make more collection calls. FreedaGPT automates note-taking & task logging.

Does the Collections Software integrate with my ERP?

Yes, our Cloud Based Collection Management software seamlessly integrates with your ERP. It offers out-of-the-box connectivity with major ERPs like SAP, Oracle NetSuite, Microsoft Dynamics, and Sage Intacct. Additionally, it supports API integration for Quickbooks, Sage Intacct, and Microsoft Business Central.

How much time does it take to implement your payment collection software?

The implementation time for our payment collection software varies based on the complexity of your organization’s requirements. However, our Speed to Value methodology guarantees swift implementation and ROI realization within 3 to 6 months, setting an industry benchmark.

Does the Collections Management Software integrate with my bank?

Yes, our Collections Management Software seamlessly integrates with major banks. It offers out-of-the-box support for leading institutions like BofA, Citi, PNC, Chase, Wells Fargo, HSBC, ING, and others. Additionally, it supports standard banking formats such as BAI, MT940, and MT942, providing real-time insights into processed statements. For low-volume scenarios, CSV and Excel file imports are supported, ensuring flexibility and convenience.

How much IT involvement is needed to maintain the cloud debt collection software?

Our cloud debt collection software requires minimal IT involvement. With seamless plug-and-play integration into ERPs using real-time APIs and Hex (SFTP) connectors, along with pre-built modules and industry-specific best practices, customers can deploy remotely with ease, reducing all IT dependencies.

How does your automated debt collection software handle data security and privacy?

We prioritize data security & privacy, adhering to stringent industry standards such as GDPR, ISO, PCI DSS, HIPAA, & SOC. We employ robust encryption protocols & role-based access controls to safeguard sensitive financial data, ensuring utmost confidentiality & compliance with regulatory requirements.

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